Star Alliance offers a variety of products and services tailored to the needs of premium international customers. These products and services meet a variety of needs used by the individual traveler, corporate clients and the travel trade industry.
When passengers fly with Air China or other Star Alliance member airlines, the Star Alliance network guarantees to serve customers consistently throughout the entire journey.
Did you know that every time you fly with a Star Alliance member airline, you're actually flying with part of the world's biggest airline network? And that Air China is part of the largest airline network?
It's true. Every time you fly Air China, Air Canada, Air New Zealand, ANA, Asiana Airlines, Austrian, British Midland Airways,LOT Polish Airlines, Lufthansa,Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, South African Airways, Spanair, SWISS, TAP Portugal, THAI, United or US Airways, you are actually flying with a Star Alliance member airline. So wherever you're flying in the world, and however elaborate your itinerary is, chances are the Star Alliance network can make it easier.
As long as you are an Air China “Phoenix Miles” member, you can accrue miles when flying on any Star Alliance member flight as long as the fare is eligible for mileage accrual. Additionally, you are able to redeem miles for travel with any of the Star Alliance member carriers. This offers our frequent flyer members the ability to book multicarrier, multi-segment award travel on a single ticket, therefore offering more options and greater flexibility. Once you have achieved the required level of mileage, you would be qualified for Star Alliance Gold status, which means that you can enjoy unique recognition and rewards across all member airlines.
Passengers that are traveling on Star Alliance flights for their whole itinerary can check-in themselves and their baggage for all flights at once. This offers the customer the ability to make easier connections.
Note: details of services could vary according to local airport facilities.
Access to real-time flight information is provided by the individual carriers’ in-house reservation system. This system allows the member carriers staff in reservation call centers, airports, and ticket offices, real-time information about Star Alliance member carrier flights as well. This offers customers the benefit of an improved transfer to their destinations and an easier travel experience.
There are minimum policy standards for checked and carry-on baggage applied by all carriers. If baggage becomes lost when passengers fly with Air China or any other Star Alliance member airline, the baggage tracing system can quickly locate the baggage and return it safely.
When an Air China or other Star Alliance member flight is delayed, cancelled or re-routed, special guidelines and procedures have been created for rebooking and notification to the passengers and relevant Star Alliance member carriers.
Star Alliance continues to develop new products and services that make global travel easier and more flexible. One of the new services is “Round the World Fare”. This offers many itinerary options to fit our international travelers' plans. They can choose from as many as 15 stopovers, using any combination of member airlines for a trip distance of up to 39,000 miles.
Do you know that every time you fly with a Star Alliance member airline, you’re flying on the world’s biggest airline network and that Air China is the Star Alliance member with the largest route network among Chinese airlines?
It's true. The partnership agreement between Star Alliance member airlines allows passengers to switch flights between different Star Alliance member airlines. When you fly with Air China, Lufthansa Airlines, United Airlines, Air Canada, Scandinavian Airlines, Singapore Airlines, All Nippon Airways, Air New Zealand, Asiana Airlines, Austrian Airlines, Thai Airways, US Airways, South African Airways, Swiss International Air Lines, LOT Polish Airlines, TAP Portugal, Turkish Airlines, Brussels Airlines, Egypt Air, Adria Airways, Blue 1 Ltd., Croatia Airlines, Aegean Airlines, TAM Airlines, Ethiopian Airlines, Avianca TACA Airlines and Copa Airlines, you will enjoy the world-class services of Star Alliance member airlines. No matter where you are, where you go, or how complicated your journey is, the Star Alliance network makes your trip more comfortable and convenient.
