Transport Service Standard for Special Passengers on U.S. Flight Routes

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1. Terminology

1.1 Special passengers: refers to passengers who need special care due to their identities, behavior, age and physical conditions, including infants, minors, pregnant and postpartum women, passengers who are ill and disabled passengers, etc. Special passengers have to meet certain criteria in order to board the aircraft.

1.2 Special passenger group: refers to a group of special passengers who are collectively organized as a whole and share the same flights, flight segments and flight dates. Unaccompanied children and pregnant and postpartum women are excluded from passenger groups.

1.3 Special services: refer to services exclusively offered to special passengers, including infant bassinet service, stretcher service, wheelchair service, oxygen supply service, service dog transport service, etc.

1.4 Service dog: refers to special-purpose dogs that provide living and working assistance to disabled passengers, and these dogs have both valid identity and quarantine certificates, including but not limited to, hearing dog, guide dog and assistance dog.

1.5 Assistive devices: refer to devices that provide living and working assistance to special passengers, including but not limited to, stretcher, wheelchair, crutch, artificial limb, electronic ear, white cane, glass, syringe, oxygen concentrator, and portable respirator, etc. The assistive devices have to comply with the safety regulations, parcel transport policies and dangerous goods transport guidelines in order to qualify for transport.

1.6 Medical clearance: refers to a written testimonial issued by a healthcare provider indicating that the passenger can safely travel without any medical assistance.

1.7 Four-letter codes for special passengers

Codes	Meaning
BLND	visually impaired passengers
BSCT	Infant bassinet
DEAF	Hearing impaired passengers
DEPU	Unaccompanied deportee passengers
DNPA	Physically disabled passengers needing no wheelchair
DPNA	Disabled passengers with intellectual or developmental disability
INAD	Inadmissible passengers
LEGL	Passengers with left leg impairment
LEGR	Passengers with right leg impairment
INFT	Infant passengers
MEDA	Passengers that are ill
MAAS	Passengers requiring guidance and/or assistance to go through the procedures
PETC	Transport service dog in cabin
PPOC	Portable oxygen concentrator
STCR	Stretcher service
UMNR	Unaccompanied minors
WCHC	On-flight wheelchair
WCHR	Ground wheelchair
WCHS	Boarding wheelchair
WCBD	Wheelchair with dry cell battery
WCBW	Wheelchair with wet cell battery

 

2 Carriage criteria

2.1 Scope of carriage

Category	Detailed classification
a.Infant	a.1 infants   between 14 days (inclusive) and 2 years old
	a.2 premature infants between 90 days (inclusive) and 2 years old
b. Minor	b.1 minors between 2 years (inclusive) and 12 years old accompanied by persons who are 18 years old or older and have full civil capacity and additional tickets
	b.2 unaccompanied minors between 5 years (inclusive) and 12 years old
c. Unaccompanied passenger	c.1 the same as in b.2
	c2. unaccompanied passengers between 12 years (inclusive) and 18 years old, excluding unaccompanied blind passengers under 16 years old
	c.3 unaccompanied blind passengers between 16 years (inclusive) and 18 years old
d. Pregnant and postpartum women	d.1 pregnant women who are less than 32 weeks
	d.2 pregnant women who are between 32 weeks (inclusive) and 35 weeks, go beyond 4 weeks after their predicted due date and have been confirmed to have no multiple babies or delivery complications
	d.3 women at least 7 days postpartum
e. Sick passengers	e.1糖尿病患者 diabetic patients
	e.3 mental patients (for U.S. routes)
	e.4 passengers discharged for more than 2 weeks after surgery
	e.5 infectious disease patients (inflight spread of such diseases can be prevented if proper measures are taken)
	e.6 cardiovascular patients
	e.7 respiratory system disease patients
	e.8 anemia patients
	e.9 patients with other diseases
f. Disabled passengers	f.1 visually impaired passengers
	f.2 hearing impaired passengers
	f.3 speech impaired passengers
	f.4 passengers with limb disability
	f.5 passengers with multiple disabilities
	f.6 passengers with intellectual or developmental disability
	f.7 passengers with unique physical features or body odors (that impose significant psychological impact on others)
	f.8 elderly, infirm, and physically challenged passengers

2.2 Conditions of carriage

a. Companion requirements: The following passengers must be accompanied by companions who are at least 18 years old, have full civil capacity, and have additional tickets to board the aircraft. The companion shall be able to meet the safety or medical needs of the special passenger during the flight.

• infants;
• children under 5 years old;
• blind passengers under 16 years old;
• passengers requiring assistance to use toilet facilities, such as stretcher passengers and visually and hearing impaired passengers;

b. Request time limit
- The following passengers shall make a travel and service request at the time of booking and no later than 48 hours before the scheduled departure time of the flight.

Passengers requiring infant bassinet;
Passengers requiring unaccompanied service;
Passengers requiring stretcher service;
Passengers requiring WCHC or WCHS service;
Passengers with service dog;
Passengers requiring PPOC service;
Passengers with checked electric wheels or other electric assistive devices;
Special passenger groups.

- If the following category of passengers makes a service request 48 hours before the scheduled departure time of the flight, they shall process the request at the time of booking and purchase; if they make a request within 48 hours before the scheduled departure time of the flight, they shall submit it to the airport service department on the day of travel:

Passengers requiring WCHR service;
Passengers requiring MAAS service;

c. Medical clearance requirements: The issue date of the medical clearance shall meet the requirements listed below or otherwise deemed invalid. The following special passengers have to provide medical clearance in order to board the aircraft:

• For pregnant women who are between 32 weeks (inclusive) and 35 weeks, go beyond 4 weeks after their predicted due date and have been confirmed to have no multiple babies or delivery complications, the issue date of the medical clearance shall be no earlier than 7 days before the earliest departure date (for example, if the departure date is October 20, and the earliest issue date of the medical clearance is October 13);
• For passengers requiring PPOC service, the issue date of the medical clearance shall be no earlier than 10 days before the earliest departure date (for example, if the departure date is October 20, and the earliest issue date of the medical clearance is October 10);
• For passengers requiring stretcher service, the issue date of the medical clearance shall be no earlier than 3 days before the earliest departure date (for example, if the departure date is October 20, and the earliest issue date of the medical clearance is October 17);
• For passengers with medical conditions or diseases, the issue date of the medical clearance shall be no earlier than 10 days before the earliest departure date (for example, if the departure date is October 20, and the earliest issue date of the medical clearance is October 10);

d. Transport quantity limits
- Basic transport quantities (see table below): refer to the quantity quotas of special passengers on a flight required for normal, safe flight operation under normal staff and facility conditions.

Aircraft model	Infants	Bassinets (included in the total number of infants)	Unaccompanied minors	Passengers without mobility	Unaccompanied blind passengers	Service dogs	Prisoners
B747-400P	10	4	5 for children aged 5 - 8 years (inclusive); unlimited for children over 8 years old	4 (including 1 stretcher passenger)	2	1	1
B747-400CMB	8	4		4 (including 1 stretcher passenger)	2	1	1
A330-200/300	8	4		3 (including 1 stretcher passenger)	(including blind passengers with service dog)	1	1

- Number of tickets sold: refer to the table above for the restrictions on number of infants, passengers requiring infant bassinet, unaccompanied minors and prisoner passengers. There is no restriction on number of tickets sold for other types of special passengers.

- If a child passenger or a hearing or visually impaired passenger is accompanied by a person at least 18 years old with full civil capacity and an additional ticket, he or she is exempted from the quantity restrictions listed in the table above.

- Special passenger groups are not subject to the transport quantity limits. Every special passenger group typically contains 8 people or more, and every group of disabled passengers without any mobility contains 5 people or more.

e. Right to refuse carriage
We have the right to refuse carriage of the passengers if they:

• fail to meet the requirements listed in the scope of carriage;
• fail to meet the requirements for travelling alone and refuse a companion;
• fail to meet the request time limit;
• are unable to provide required medical clearance;
• provide a medical clearance that fails to meet the requirements of the carrier;
• provide a medical clearance that obviously contradicts the actual conditions;
• prisoners and/or mental patients that are on flights with VVIP. VVIP transport is one of our priorities and we cannot transport prioners or mental patients on the same flights.

f. Documentation availability requirement
The US Department of Transportation 14 CFR Part 382: Non-discrimination on the Basis of Disability in Air Travel shall be available at various direct sales offices and designated airport counters for reference.

 

3 Priority principle

3.1 Priority handling: the sales department and airport service department shall set up special counters or take other measures to ensure that special passengers can enjoy priority check-in and boarding.

3.2 Priority travel: in cases of several booked passengers being denied boarding, it’s our priority to ensure that special passengers are carried.

3.3 Priority seat: it’s our priority to arrange appropriate seats for special passengers.

3.4 Priority storage and transport: we ensure that the carry-on assistive devices of passengers will be placed in the priority storage area and the checked assistive devices will be transported as priority freight.

 

4 Special service standard

4.1 STCR service

a. Passengers shall apply for STCR service at our designated direct sales offices in the place of original departure;

b. the applicant shall bring the medical clearance to book or purchase tickets and request for STCR service;

c. the applicant shall fill in two copies of Air China Limited Special Passenger Travel Application (For U.S. Routes) (hereinafter referred to as “Special Passenger Travel Application”) in an accurate and complete manner. The passengers shall present the “passenger copy” of this application to check in at the airport;

d. every stretcher passenger shall pay 6 times the regular economy class fare (cabin Y), and does not need to pay for the stretcher service;

e. ticket sellers shall input “STCR”, the ID code for stretcher passengers, and send TLX telegraphs to various related airports;

f. the sales department shall send the information on stretcher passengers to the aircraft maintenance department, airport service department and passenger cabin service department via AOC;

g. the airport ambulance shall be booked by passengers in advance at their own cost;

h. stretcher passengers shall bring the medical clearance and arrive at the check-in counter at least 180 minutes before the scheduled departure time of the flight;

i. stretcher passengers have to use the disabled passenger boarding vehicle for embarking or disembarking and shall be the first to board and the last to disembark the aircraft.

j. staff are not allowed to directly carry passengers, with the exception of emergency evacuation.

4.2 WCHS and WCHC service

a. passengers shall apply for WCHS and WCHC service at our direct sales offices;

b. this service is free of charge;

c. The applicant shall fill in two copies of Special Passenger Travel Application” in an accurate and complete manner. The passenger shall present the “passenger copy” of this application to check in at the airport;

d. ticket sellers shall input “WCHS” and/or “WCHC”, the ID codes for boarding wheelchair or onboard wheelchair, and send TLX telegraphs to various related airports;

e. the airport service department shall acquire the WCHS and WCHC information from the departure system in advance, arrange required number of wheelchairs, and ensure that they are properly dispatched and brought back by the cabin crew and other airports to avoid damage or loss of wheelchairs.

f. passengers requiring WCHS and WCHC service shall arrive at the check-in counter at least 120 minutes before the scheduled departure time of the flight;

g. if WCHC passengers are in business class cabins, they shall be seated in aisle seats close to the lavatory; if in economy class cabins, they shall be seated in seat “D” close to the lavatory and not in the emergency exit seats. If there is a companion, he or she shall be seated in seat “E” at the same row;

h. passengers are allowed to bring their own wheelchair for transport to the aircraft cabin door;

i. a passenger may not be left unattended in a wheelchair for more than 30 minutes;

j. WCHS and WCHC passengers shall be the first to board and the last to disembark the aircraft. If the aircraft does not park at the boarding bridge, a disabled passenger boarding vehicle must be used for embarking or disembarking;

k. the airport service personnel and stewards shall help WCHC passengers in moving to or from the seat; cabin crew shall help the passenger move between the wheelchair and the lavatory during the trip;

l. staff is not allowed to directly carry passengers, with the exception of emergency evacuation.

4.3 WCHR service

a. if passengers make a request no later than 48 hours before the scheduled departure time of the flight, there is no restriction on the place of purchase and request (with the exception of online purchase) and the seller shall input "WCHR", the ID code for ramp wheelchair; if passengers make a request within 48 hours before the scheduled departure time of the flight, they shall apply to the airport service department on the day of travel;

b. this service is free of charge;

c. the airport service department shall have counters at the terminal for examining or accepting applications from passengers;

d. passengers are allowed to bring their own wheelchair for transport to the aircraft cabin door;

e. a passenger may not be left unattended in a wheelchair for more than 30 minutes;

f. the embarking and disembarking procedures are the same as those for normal passengers. However, if the passengers wish to be the first to embark and the last to disembark the aircraft, the request shall be satisfied.

4.4 BSCT service

a. passengers with infants shall apply for infant bassinet at our direct sales offices in the place of original departure;

b. this service is free of charge;

c. the infant bassinet applies to infants no more than 75 cm and weighing no more than 22 pounds (10kg);

d. ticket sellers shall input "INFT" and “BSCT”, the ID codes for infant and bassinet respectively;

e. each flight can accept at most 4 infant bassinet applications;

f. the airport service department shall assign bassinet seats to passengers who apply for infant bassinets;

g. cabin crew shall install the infant bassinet for passengers who apply for infant bassinets and carefully explain the operation instructions.

4.5 PPOC service

a. passengers shall apply for PPOC service at our designated direct sales offices in the place of original departure;

b. we provide paid PPOC service to passengers and the service fee is non-refundable if a passengers does not use the service for personal reasons;

c. the applicant shall bring the medical clearance to book and purchase tickets and apply for PPOC service. Ticket sellers shall fill in the PPOC Service Request and timely send it to the aircraft maintenance department via AOC. The sales department may not accept any application until the aircraft maintenance department confirms that the PPOC service application can be accepted.

d. the applicant shall fill in three copies of the Passenger PPOC Service Application in an accurate and complete manner: the first “ticket issuing department copy” is held by the ticket issuing department; the second “passenger copy” is held by the passenger; the third “cabin department copy” is held by the cabin department. The application serves as the voucher for the passenger to receive the PPOC service on board;

e. the sales department shall input “PPOC”, the ID code for portable oxygen concentrator;

f. PPOC passengers shall bring the medical clearance to the check-in counter at least 120 minutes before the scheduled departure time of the flight;

g. PPOC passengers shall be seated in the aisle seats in the non-emergency exit rows for convenient steward service; if there is a companion, he or she shall be seated in an adjacent seat;

h. PPOC passengers shall be the first to embark and the last to disembark;

i. cabin crew shall instruct and help passengers with the oxygen concentrator provided by the carrier;

j. aircraft maintenance personnel and cabin crew shall ensure proper handover and storage of oxygen concentrators to avoid their damage or loss.

4.6 PETC service

a. passengers have to apply for PETC service at our designated direct sales offices in the place of original departure;

b. we provide disabled passengers with transport service for service dog and its container and food free of charge;

c. passengers who carry a service dog alone on board shall be 16 years old or older;

d. the applicant shall present the ID certificate and quarantine certificate of the service dog to apply for the service at the time of purchase, and fill in two copies of Special Passenger Travel Application in an accurate and complete manner. Passengers shall present the “passenger copy” of this application to check in at the airport;

e. ticket sellers  shall input “PECT”, “BLND”, and “DEAF”, the ID codes for service dog, visually impacted and hearing impacted passengers with service dog respectively, and send TLX telegraphs to various related airports;

f. passengers with service dog shall bring their service dog to the check-in counter at least 120 minutes before the scheduled departure time of the flight;

g. passengers and their service dogs shall be seated in window seats with large legroom but not in emergency exit seats, and the adjacent seats are preferably assigned to companions;

h. the service dog shall wear a drag rope; unless required by other passengers, a mouth mask shouldn’t be worn by the service dog;

i. passengers and their service dogs shall be the first to embark and the last to disembark the aircraft;

j. passengers and their service dogs shall travel in the same aircraft.

4.7 MAAS service

a. if passengers make a request no later than 48 hours before the scheduled departure time of the flight, they may process the request at the time of purchase (with the exception of online purchase) and the seller shall input the ID code "MAAS"; if passengers make a request within 48 hours before the scheduled departure time of the flight, they shall apply to the airport service department on the day of travel;

b. this service is free of charge;

c. this service consists of four offerings, including check-in guidance and assistance, assistance in baggage check-in and claim, and assistance in joint inspection;

d. the airport service department shall have counters at the terminal for examining or accepting applications from passengers;

e. the airport service department shall provide service offerings required by passengers.

 

5 Special passenger transport service standard

5.1 Infants and children

a. Every passenger who is at least 18 years old and has full civil capacity is allowed to travel with:

• 2 infants, or
• 1 infant and 2 children, or
• 3 children, or
• 1 sick infant, or
• 1 disabled child.

b. infants

• a birth certificate is required in order to purchase an infant ticket. The infant ticket applies to infants who do not use seats, and the child ticket applies to infants who use seats. If a passenger who is at least 18 years old and has full civil capacity travels with more than 1 infant, he or she can purchase only 1 infant ticket and other infant(s) shall be treated as infants who use seats;
• if passengers want to apply for an infant bassinet for their infant(s), they shall comply with the requirements specified in section 4.4.4 herein;
• passengers and their infant(s) can’t be seated in emergency exit seats;
• the embarking and disembarking procedures for normal passenger apply to passengers with infants;
• cabin crew shall provide safety belt(s) to passengers with infant(s) and check whether the infant safety belt is properly fastened before departure.

c. minors

• the service standard for normal passengers applies to minors accompanied by persons who are at least 18 years old, and have full civil capacity and an additional ticket.
• a minor and his or her companion who is at least 18 years old and has full civil capacity shall be seated in adjacent seats.

5.2 Unaccompanied passengers

a. minors between 5 years (inclusive) and 12 years old have to apply for unaccompanied minor service in order to travel alone, the ticket fare shall comply with the Sales Price Manual or relevant product policies, and a certain amount of service fees shall be paid;

b. minors between 12 years (inclusive) and 18 years old (excluding blind minors under 16 years old) may voluntarily apply for unaccompanied minor service in order to travel alone, the ticket fare is the applicable adult price and a certain amount of service fees shall be paid;

c. blind minors between 16 years (inclusive) and 18 years old may voluntarily apply for unaccompanied minor service in order to travel alone, the ticket fare is the applicable adult price and a certain amount of service fee shall be paid;

d. unaccompanied passengers shall apply for the service at our designated direct sales offices in the place of original departure. The applicant shall fill in the Unaccompanied Minor Transport Application in an accurate manner. The passenger shall present this application to check in at the airport;

e. ticket sellers shall input "UMNR", the ID code for unaccompanied minors, and send TLX telegraphs to related airports;

f. unaccompanied minors shall arrive at the check-in counter at least 120 minutes before the scheduled departure time of the flight;

g. unaccompanied minors shall be seated in seats easily accessible to cabin crew, but not in emergency exit seats;

h. unaccompanied minors shall be the first to embark and the last to disembark the aircraft;

i. service personnel at various related airports and staff of the cabin service department must ensure that unaccompanied minors are taken over and handed over in an accurate and flawless manner. Unaccompanied minors shall be properly taken care of and shall not be left unattended under any circumstances;

j. cabin crew shall arrange caregivers for unaccompanied minors in case of emergency evacuation.

5.3 Pregnant and postpartum women

a. Pregnant and postpartum women are exempt from the restrictions on purchase locations (with the exception of online purchase) and time limits when booking or purchasing tickets.

b. There is no travel restriction on pregnant women who are less than 32 weeks and women at least 7 days postpartum, except for those diagnosed by physicians as not fit to travel.

d. pregnant women who are between 32 weeks (inclusive) and 35 weeks, go beyond 4 weeks after their predicted due date and have been confirmed to have no multiple babies or delivery complications may bring the medical clearance to check in at the counter.

c. Pregnant and postpartum women can’t be seated in emergency exit seats. If there are companions, they shall be seated in adjacent seats.

e. Cabin crew shall instruct pregnant women to fasten the safety belt at upper thighs.

5.4 Sick passengers without special service request

a. sick passengers without special service request shall book or purchase tickets at our direct sales offices;

b. medical clearance is required for ticket purchase;

c. the applicant shall fill in two copies of the Special Passenger Travel Application in an accurate and complete manner. The passenger shall present the “passenger copy" of this application to check-in at the port;

d. ticket sellers shall input “MEDA”, the ID code for sick passengers, and send TLX telegraphs to various related airports;

e. sick passengers shall bring the medical clearance to check in at the counter;

f. sick passengers can’t be seated in emergency exit seats; passengers with mental illness shall be seated in non-aisle seats at the back of the cabin; if there is a companion, he or she shall be seated in an adjacent seat;

g. the embarking and disembarking procedures for normal passengers apply to the sick passengers, unless they request to “embark first and disembark last”;

h. if necessary, cabin crew shall provide the following services to sick passengers:

• assistance in stowing or fetching carry-on articles;
• assistance in moving to or from seats;
• help on in preparation for eating;
• assistance to and from lavatory (no carrying allowed).

i. flight attendant are not required to provide the following service to passengers:

• assistance in actual eating;
• service within the lavatory;
• assistance at the seat with elimination functions;
• medical services.

5.5 Disabled passengers without special service requests

a. disabled passengers without special service requests are exempt from the location restrictions and time limits for booking and purchase (with the exception of online purchase);

b. ticket seller shall input the ID codes corresponding to the disabilities of passengers, such as "BLND” for visual impairment, “DEAF” for hearing impairment, “DPNA” for intellectual or developmental disability, “LEGL” for left leg impairment, and “LEGR” for right leg impairment.

c. disabled passengers can’t be seated in emergency exit seats; disabled passengers and their companions shall be seated in adjacent seats. Disabled passengers, especially those with visual or lower limb impairment, shall be seated in seats close to the lavatory; passengers with unique physical features are preferably seated away from passengers other than their companions;

d. the embarking and disembarking procedures for normal passengers apply to the disabled passengers, unless they request to “embark first and disembark last”;

e. unaccompanied passengers with visual or hearing impairment may fail to fully understand the safety briefing, and, if necessary, a private means of communication shall be used for an individual explanation;

f. if necessary, cabin crew shall provide the following services to passengers:

• assistance in stowing or fetching carry-on articles;
• assistance in moving to or from seats;
• help in preparation for eating;
• assistance to and from lavatory (no carrying allowed).

g. cabin crew is not required to provide the following services to passengers:

• assistance in actual eating;
• service within the lavatory;
• assistance at the seat with elimination functions;
• medical services.

5.6 Special passenger groups

a. Special passenger groups shall apply for travel approval at our designated direct sales offices in the place of original departure.

b. The applicant shall fill in two copied of Special Passenger Travel Application in an accurate and complete manner, and detailed information can be provided in the “Remark” field or a separate page. The passengers shall present the “passenger copy” of this application to check in at the airport.

c. The sales department shall send the information on special passenger groups to the duty manager, flight dispatcher, aircraft maintenance department, ground service department and cabin service department via AOC.

d. The operation and production control department shall effectively coordinate flights to ensure that the aircrafts are as close as possible to the boarding bridge. If the special passenger group consists of passengers without any mobility, the aircraft shall be adjusted to ensure that sufficient seats with moveable armrests are available.

e. The aircraft maintenance department shall prepare proper assistive devices.

f. The airport service department and cabin service department shall develop a response plan in advance to ensure travel safety and service quality.

g. The duty manager shall timely coordinate and solve problems reported by various departments.
h. Special passenger groups shall arrive at the check-in counter at least 120 minutes before the scheduled departure time of the flight.

 

6 Assistive device transport service standard

6.1 small assistive devices that may be used during the trip can be carried in the cabin and placed in the closet, on the luggage rack or under the seats, such as crutch, artificial limb, electronic ear, white cane, glass, etc.

6.2 Regular wheelchairs are checked and claimed at the boarding gate, unless passengers request to check it in at the counter and claim it at the luggage claim hall. If passengers request assistance in wheelchair assembly and disassembly, such assistance shall be provided and disassembled parts shall be packed.

6.3 Electric wheelchair transport standard

a. Passengers who check in electric wheelchair shall apply for travel approval at our direct sales offices. The applicant shall fill in two copies of Special Passenger Travel Application in an accurate and complete manner. The passenger shall present the “passenger copy” of this application to check in at the airport;

b. ticket sellers shall input the ID codes corresponding to types of electric wheelchairs, such as “WCBD” for dry battery wheelchair” and “WCBW” for wet battery wheelchair.

c. electric wheelchairs must be checked in at the counter; spare lithium batteries not exceeding the capacity limits shall be carried by passengers as carry-on articles (the capacity limits comply with the provisions specified in paragraph a. of section 6.4), and batteries exceeding the capacity limits shall not be carried or transported;

d. passengers who check in electric wheelchairs shall arrive at the check-in counter at least 180 minutes before the scheduled departure time of the flight;

e. in principle, passengers shall provide a package for the electric wheelchair. Meanwhile, the airport service department shall prepare a secondary package to ensure that the battery circuit is open and that there is no short circuit or battery fluid leakage;

f. other operations shall meet the requirements specified in Chapter 16 of Dangerous Goods Transport Manual.

6.4 Other transportable assistive devices

a. devices containing lithium batteries

• lithium metal or lithium alloy batteries, with lithium content no more than 2g. The lithium content is calculated by multiplying 0.3 by the nominal capacity expressed in ampere hours. For example, if the nominal capacity of a lithium battery is 800 mah (milliampere hours), its lithium content is: 0.3×0.8＝0.24 g.
• lithium ion batteries, with nominal power no more than 100 watt/hour. The number of watt/hour is calculated by multiplying the voltage by the nominal capacity expressed in ampere hours. For example, if the voltage of a lithium ion battery is 2.4 V (watt) and the nominal capacity is 5000 mah (milliampere hours), its nominal power is 2.4×5=12 watt/hour
  Upon the approval of the carrier, lithium ion batteries with rating between 100 and 160 watt/hour may be transported;
• restrictions on each spare lithium battery: for lithium metal or lithium alloy batteries, the lithium content shall not exceed 2g; for lithium ion batteries, the nominal power shall be not more than 100 watt/hour;
• upon the approval of the carrier, no more than 2 pieces of spare lithium ion batteries with rating between 100 and 160 watt/hour may be transported;
• spare batteries can only be carried as carry-on luggage.

b. mechanical artificial limbs and small-sized, special-purpose gas cylinders: small-sized, special-purpose gas cylinders are small gas cylinders filled with non-flammable, non-toxic gas used to operate the artificial limbs, and spare gas cylinders of the same model may be carried as carry-on luggage or checked-in.

c. pacemakers or other body implantation devices: include lithium battery-driven devices that are implanted in body and radioactive drugs that are implanted in body for treatment.

6.5 It shall be ensured that assistive devices and their owners are transported in the same aircraft, and the assistive devices are transported in top priority and loaded according to the Last In, First Out principle.

6.6 Assistive devices are not counted into the free luggage allowance and are transported free of charge. Only one piece of checked assistive device is free of charge.

6.7 Compensation criteria for abnormal assistive device transport
Based on the original purchase price of the assistive devices, the compensation criteria count the depreciation as a function of service time. The maximum compensation amount shall comply with the criteria listed in The Montreal Convention.