Customer Services for Overbooked Flights
Air China may occasionally overbook certain flights that are likely to have empty seats at the time of departure due to "no-show" passengers. These are passengers that need to cancel their travel plans for unexpected reasons. Air China wants to limit these last minute vacancies and allow that more passengers can take the flights of their choice. We will control the number of oversold tickets to a reasonable extent and therefore, passengers with confirmed reservations rarely will be denied boarding. If some passengers are asked to give up their seats on an oversold flight:
A. Compensation Conditions
Volunteers and other passengers, who are denied boarding on oversold flights and can satisfy all the following conditions, are eligible to receive compensation.
B. Forms of Compensation
C. Currency in Compensation
Air China will use the following forms of compensation: currency of the country or the region where we pay cash or issue transportation credit vouchers.
We will release information regarding oversold flights by posting a notice or by making an announcement over the airport public announcement system in related areas. Thank you for your understanding and cooperation.