If you are flying on more than one segment, the segments must be used in the sequence that is on the ticket. If you do not use the first segment of a multiple-segment trip, all other segments will be invalid and not accepted by Air China.
“Normal fare” refers to the highest fare of first class, business class and economy class within the applicable period.
Children between the ages of 2-12 years old can travel using the Children Fare which is regulated by Air China. Infants under the age of 2 years old can travel at a 90% discount of the published fare of first class, business class or economy class but will not have their own seat assignment.
Validity Period of Ticket
The validity period of an open ticket (non-scheduled flight) is calculated from 00:00 (zero hour) of the day after the date of the ticket issuance. The validity period of a fixed time ticket (scheduled flight) is calculated from the date after the commencement of travel. For all unused tickets, the validity period is one year from the date of issuance.
Rebook and Refund
If you would like to request a refund it will be handled according to the type of ticket that was purchased. Refunds can only be processed within the validity period of the ticket either at the original place of purchase or an alternative place agreed upon by Air China. For electronic ticket purchases, refunds will be processed through your local reservations office.
If you have any questions regarding a change or cancellation of a ticket, please call your local Air China reservation office.