Notice to Passengers
Welcome to Air China. We suggest you read this Notice carefully before making your booking to best facilitate your trip. You may also inquire about our General Conditions of Carriage for Passenger and Baggage by visiting our website or calling our service hotlines.
2. Validity Period of Ticket
3.1 Applicability of Fares
3.2 Normal Fare
3.3 Special Fare
3.4 Child Fare
Unaccompanied Minors are charged subject to our applicable fare policies.
3.5 Infant Fare
4. Taxes & Fees
5. Sequence and Use of Coupons
6. Itinerary Receipt of E-ticket for Air Transport
7. Limitations of Carriage
Acceptance for carriage of Unaccompanied Minor, the disabled persons, pregnant women, persons with illness or other people requiring special assistance, is subject to prior arrangement with us. We reserve the right to refuse carriage to any passenger who fails to inform us of relevant information or produce relevant proof at the time of ticket purchase.
8. Flight Schedule & Aircraft Type
9. Booking & Ticket Purchase
You need to show your valid travel documents (including but not limited to ID cards, passports, visas, etc) at the time of ticket purchase. Valid travel documents shown at purchase must be the same as those produced at check-in.
The disabled, pregnant and sick passengers need to produce the proof that they are fit enough for the travel. The proof shall to be issued by any of the qualified medical institutions accredited by Air China.
10. Changes to Ticket
If you have to change your travel plan due to reasons on the part of Air China, then you may request refund and you will get an involuntary refund, free of charge. If you request refund of your own accord, then you will get a voluntary refund and be charged a refund fee in accordance with Air China’s applicable regulations.
Your request for refund shall be made at the original location of ticket purchase, and you shall produce valid travel documents to justify your request. In case you have paid for your ticket with your bank card, the refund will be credited to your bank card only.
12. Reconfirmation of Reservations
13. Advance Seating Request (ASR)
14. Check-in Procedures
15. Items Prohibited from Carriage as Baggage
Prohibited items include firearms, ammunition, controlled knives and the likes; flammables, explosives, and poisonous and corrosive substances; radioactive and other hazardous materials; items which are harmful to the aircraft safety and prohibited from carriage by law, rules or government regulations; live animals; decomposed and fresh items of pungent odor, such as seafood, durian etc.; items whose packaging, shape, weight, volume or nature is not suitable for carriage; other items hazardous to air safety or prohibited by applicable laws, regulations or government decrees. Please contact us for further information.
16. Items Prohibited from Carriage as or in Checked Baggage
The following items are prohibited from carriage as or in checked baggage: fragile and breakable items, lithium battery.
The lithium content of lithium metal battery shall not exceed 2 grams, and the power capacity of the battery shall not exceed 100Wh (watt hours). Battery with the power capacity ranging from 100Wh to 160Wh can be carried in checked baggage or go with the host device in the carry-on baggage. Carriage of battery with power capacity of more than 160Wh is prohibited.
Please contact us for further information.
17. Items not Advisable to Include in Checked Baggage or Carriage as
18. Items Restricted from Carriage
19. Packing of Baggage
20. Carry on Items
Item that fails to meet the above regulations shall be checked.
Liquid items in carry-on baggage are subject to government regulations. Please contact us for further information.
21. Limitations on the Dimensions and Weight of Checked Baggage
Baggage that fails to meet the regulations on dimensions and weight shall be transported as cargo.
22. Free Baggage Allowance for Domestic Travel
An additional folding stroller or cradle may also be checked free of charge for each infant.
Any baggage that fails to meet the above regulations on weight will be subject to excess baggage charges.
23. Free Baggage Allowance for International Travel
23.1 Routes between China and Japan and routes to and from the Americas (excluding Hawaii routes).
If Air China operates the flight between Japan and every Continent (via China), then above rules on the Free Baggage Allowance will also apply.
23.2 Hawaii routes and all other routes except between China and Japan and to and from the Americas.
Any baggage that fails to meet the above regulations on weight or size will be subject to excess baggage charges.
If you purchase a ticket at an Air China sales outlet that involves a connecting flight or a ticket on a code-share flight operated by carriers in the U.S. and Canada, the free checked baggage policies in effect when you check in at the operating carrier’s check-in counter may be inconsistent with the free baggage allowance information shown in your ticket. Please make sure to check the website of the operating carriers in the U.S. and Canada or dial the customer service hotline of the operating carrier for specific information about baggage policies prior to your trip.
If you need to check baggage, please arrive at the airport early enough to complete baggage check-in procedures in time to avoid trip delays.
24. Security Check
25. Flight Change and Cancellation
In the event overbooking occurs, we will enlist some passengers as volunteers who are willing to switch to the next available flight or cancel their travel. In case there are not enough volunteers, we will deny some passengers boarding according to our priority boarding list. For the passenger who has not made it on board. We will put the passenger on the next available flight or refund the money, as well as provide the passenger additional compensation.
27. Assistance in case of Irregularity of Flights
28. Damages for Personal Injury to Passengers
29. Damages for Baggage
If actual damage to baggage is valued below the prescribed limit, the compensation will be based on the actual loss. If the weight of checked baggage cannot be confirmed, the compensation will be made according to the free baggage allowance each class is entitled to. The compensation will be confined to proven losses.
For loss of baggage with value declaration, the compensation shall be made according to its declared value. Please contact us for specific provisions.
30. Voluntary Insurance of Passengers