Booking And Ticketing

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1. How to make a reservation?
To make a reservation on Air China, you will need to reserve a seat through the Air China website or by contacting an Air China local sales office. Once a seat is reserved, you will need to purchase your ticket within the specified timeframe required by Air China. If you fail to purchase your ticket within the specified timeframe, the seat reservations will be cancelled.

2. How is the validity period of a ticket calculated?
The validity period of a special fare ticket is calculated according to related regulations. The validity period of a normal fare ticket which includes a one-way, round trip or multiple segment trip is one year. The validity period of an open ticket (non-scheduled flight) is calculated from 00:00 (zero hour) of the day after the date of the ticket issuance. The validity period of a fixed time ticket (scheduled flight) is calculated from the date after the commencement of travel. For all unused tickets, the validity period is one year from the date of issuance.

3. How do I make changes to my ticket?
If you would like to change the flight route, the date of the flight or the class of service, please contact Air China as soon as possible. Changes will be made depending on the type of ticket that was purchased and the seat availability. According to ticket regulations, you may be required to pay an additional fee for any ticket changes.

4. How do I get a ticket refund?
If you would like to request a refund, it will be handled according to the type of ticket that was purchased. Refunds can only be processed within the validity period of the ticket either at the original purchase place of the ticket or an alternative place agreed upon by Air China. For electronic ticket purchases on the website, please submit your refund request online.
If you have any questions regarding a ticket change, please contact a local Air China office.

5. How do I book a ticket for an infant?
Ticket for infants cannot be booked online. You will have to contact a local Air China office to purchase a ticket for an infant.

6. How do I book a ticket for an unaccompanied minor?
Ticket for unaccompanied minors cannot be booked online. You will have to contact a local Air China office to purchase a ticket for unaccompanied minors.

7. How will I know if I have successfully booked a ticket on the Air China website?
After you have completed the reservation online, a confirmation page will appear on your computer screen with the flight information and the airline confirmation code. You will also receive a confirmation email to the email address you provided during the booking. You will receive a second email shortly after the first email containing the flight information and the electronic ticket number. The electronic ticket number confirms that your booking has been competed on the web. If you do not receive a second Email containing the E-ticket number within 24 hours, please contact your local Air China office or call center at your earliest convenience to verify whether your purchase has been processed.